Active Interaction
PhoneLIVE
Ahmed Firdaus
+6012 *** 4581
02:36
Queue
MyGCC General
Language
Bahasa Melayu
Agency
KKM
IC
****-**-4821
Call Controls
Contact Information
Phone:+6012 *** 4581
Email:a.firdaus@***.my
Language:Bahasa Melayu
Location:Selangor
IC:****-**-4821
Mitel MIR Recording
RecordingMIR-20260902-14892
02:36
Voice recording managed by Mitel Communication Foundation
Active Interaction
PhoneLIVE
Ahmed Firdaus
+6012 *** 4581
02:36
Queue
MyGCC General
Language
Bahasa Melayu
Agency
KKM
IC
****-**-4821
Call Controls
Contact Information
Phone:+6012 *** 4581
Email:a.firdaus@***.my
Language:Bahasa Melayu
Location:Selangor
IC:****-**-4821
Mitel MIR Recording
RecordingMIR-20260902-14892
02:36
Voice recording managed by Mitel Communication Foundation
Customer 360
Previous Interaction Context: Citizen asked about passport renewal documentation via WhatsApp yesterday.
AF
Ahmed Firdaus
Existing Citizen Contact
IC: ****-**-4821 · Selangor
9
Total Interactions
2
Open Cases
5
Closed Cases
12 Aug
Last Contact
Preferred Channel:WhatsAppLanguage: Bahasa Melayu
Agency Engagement
Kementerian Kesihatan Malaysia
4
Jabatan Imigresen Malaysia
2
Jabatan Pengangkutan Jalan
2
Jabatan Pendaftaran Negara
1
Recent Topics
MySejahteraPassport RenewalRoad TaxGovernment AssistanceAccount Update
CX AI Assist
AIKnowledge-grounded
Listening & Analysing
Mitel MIR Recording Active
CX AI Assist is listening and analysing...
Previous Interaction
WhatsApp · Yesterday
Passport Renewal Documentation
Jabatan Imigresen Malaysia (JIM) · Resolved
CX AI Assist automatically retrieved relevant context from the citizen's previous interaction.
CX AI Assist · Approved Government knowledge sources · Human review required