Cases
12 cases · 3 in progress · 1 SLA breach
Case ID | Citizen | Agency | Priority | Status | Created | SLA | Channel | Topic | Assigned To | ||
|---|---|---|---|---|---|---|---|---|---|---|---|
| CASE-2026-00711 | Ahmed Firdaus | KPKT | Low | Closed | 18 Jul 2026 | Closed | Government Assistance Enquiry | Nur Aisyah | |||
| MYGCC-2026-008431 | Ahmed Firdaus | MOH | Medium | Resolved | 16 Aug 2026 | Resolved | Phone | MySejahtera Mobile Number Update | Nur Aisyah | ||
| MYGCC-2026-008420 | Kumar Rajan | JPJ | Medium | In Progress | 16 Aug 2026 | 2h 14m | Phone | Road Tax Renewal | Nur Aisyah | ||
| MYGCC-2026-008418 | Nur Aina | JPN | Low | Awaiting Citizen | 16 Aug 2026 | 4h 30m | Live Chat | MyDigital ID Setup Assistance | Nur Aisyah | ||
| CASE-2026-00842 | Ahmed Firdaus | MOH | Medium | Open | 15 Aug 2026 | 2h 00m | Phone | MySejahtera Account Update | Nur Aisyah | ||
| MYGCC-2026-008415 | Muhammad Danish | KWSP | High | Awaiting Agency | 15 Aug 2026 | Overdue | Phone | KWSP Withdrawal Eligibility | Nur Aisyah | ||
| MYGCC-2026-008409 | Farah Lim | LHDN | Medium | In Progress | 15 Aug 2026 | 6h 00m | Income Tax Filing Assistance | Nur Aisyah | |||
| MYGCC-2026-008401 | Azri Hamdan | MOH | Low | Resolved | 14 Aug 2026 | Resolved | MySejahtera Account Update | Hafizuddin Razali | |||
| MYGCC-2026-008390 | Priya Sundaram | Immigration | High | Awaiting Agency | 14 Aug 2026 | 1h 05m | Phone | Passport Application Status | Siti Rohaida | ||
| MYGCC-2026-008382 | Zulkifli Othman | PERKESO | High | New | 14 Aug 2026 | 8h 00m | PERKESO Claim Submission | Unassigned |
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