MyGCC Operations Overview

Sunday, 16 August 2026 · 14:35 MYT · Executive Summary

All Systems OperationalGo to My Workspace

12,842

Total Interactions Today

+8.4%

287 / 310

Active Agents

92.6% utilisation

1,248

Open Cases

+42 since 08:00

94.7%

SLA Compliance

-1.2% vs target

04:21

Avg. Handling Time

+0:03 vs target

82%

First Contact Resolution

+2% vs last week

Queue Status

Live · Updated 14:35

Queue	Waiting	Agents	SLA	Longest Wait
MyGCC General	8	45	94%	2:14
Immigration	14	32	88%	4:32
Health Services	6	28	96%	1:45
Transport	3	18	98%	0:52
Taxation	11	22	91%	3:18

Recent Interactions

View all →

Ahmed FirdausActive

MySejahtera Update

😕Concerned

14:32

Nur Aisyah

Nurul HudaActive

Passport Renewal

😣Frustrated

14:28

Nur Aisyah

Kumar RajanResolved

Road Tax Renewal

🙂Satisfied

14:15

Hafizuddin

Nur AinaResolved

MyDigital ID Setup

😊Positive

14:10

Siti Rohaida

Announcements

System Maintenance Scheduled

Planned maintenance on 18 Aug 2026, 02:00–04:00 MYT. All services will be temporarily unavailable.

2h ago

New Knowledge Article Published

Passport Renewal Guide updated with new documentation requirements effective 15 Aug 2026.

4h ago

SLA Policy Update

Immigration queue SLA target updated from 4h to 3h effective 17 Aug 2026.

1d ago

Citizen Sentiment Overview — Today

AIBased on 12,842 interactions

😊

30%

Positive

🙂

20%

Satisfied

😐

25%

Neutral

😕

12%

Concerned

😣

Frustrated

😠

Angry

😞

Disappointed