Customer 360
Complete citizen interaction history across all channels
AF
Ahmed Firdaus
Existing Citizen Contact
VerifiedMyGov ID
Phone+60 12 *** 4581
Emaila.firdaus@***.my
IC****-**-4821
LocationSelangor, Malaysia
LanguageBahasa Melayu
RegisteredMar 2024
Preferred Channel
WhatsApp9
Total Interactions
2
Open Cases
5
Closed Cases
6
Agencies Contacted
Agency Engagement
Kementerian Kesihatan4
Jabatan Imigresen2
Jabatan Pengangkutan Jalan2
KWSP1
LHDN1
CX AI Customer Summary
AIAI-generated summary · Knowledge-groundedCitizen has contacted MyGCC 9 times across 5 channels within the last 90 days, primarily regarding healthcare and digital Government services. Four interactions involved Kementerian Kesihatan Malaysia, primarily for MySejahtera-related guidance. Previous enquiries were resolved without escalation. Citizen communicates in Bahasa Melayu and prefers WhatsApp as their primary channel. No negative sentiment history detected.
Based on verified interaction records·Last updated: 16 Aug 2026, 14:35·Human review recommended before sharing with citizen
16 Aug 202614:32
NeutralResolved
MySejahtera mobile number update guidance
PhoneMOH 06:43
12 Aug 202609:14
NeutralResolved
Asked about MySejahtera account update procedure
WhatsAppMOH
02 Aug 202611:45
PositiveResolved
Government assistance eligibility — STR enquiry
Live ChatKPKT 12:20
18 Jul 202608:20
NeutralClosed
Application follow-up — MySejahtera registration
EmailMOH
05 Jul 202615:02
PositiveResolved
Road tax renewal inquiry — JPJ
PhoneJPJ 04:15
22 Jun 202610:30
PositiveResolved
Passport renewal documentation query
WhatsAppImmigration
10 Jun 202614:05
ConcernedClosed
KWSP withdrawal eligibility
PhoneKWSP 08:32
28 May 202609:45
NeutralClosed
Income tax filing assistance request
EmailLHDN