Good afternoon, Nur Aisyah
Loading... · MyGCC General Queue · Shift started 08:00
All systems operational
+4 vs yesterday
32
Interactions Today
2 approaching SLA
7
Open Cases
Due today
3
Pending Follow-Ups
-0:22 vs target
04:18
Avg. Handling Time
My Open Cases
MYGCC-2026-008420In Progress
Road Tax Renewal
Kumar Rajan·JPJ·Medium·2h 14m
MYGCC-2026-008418Awaiting Citizen
MyDigital ID Setup
Nur Aina·JPN·Low·4h 30m
MYGCC-2026-008415Awaiting Agency
KWSP Withdrawal
Muhammad Danish·KWSP·High·Overdue
MYGCC-2026-008409In Progress
Income Tax Filing
Farah Lim·LHDNM·Medium·6h 00m
MYGCC-2026-008401Resolved
MySejahtera Update
Azri Hamdan·KKM·Low·Resolved
| Case ID | Citizen | Topic | Agency | Status | SLA |
|---|---|---|---|---|---|
| MYGCC-2026-008420 | Kumar Rajan | Road Tax Renewal | JPJ | In Progress | 2h 14m |
| MYGCC-2026-008418 | Nur Aina | MyDigital ID Setup | JPN | Awaiting Citizen | 4h 30m |
| MYGCC-2026-008415 | Muhammad Danish | KWSP Withdrawal | KWSP | Awaiting Agency | Overdue |
| MYGCC-2026-008409 | Farah Lim | Income Tax Filing | LHDNM | In Progress | 6h 00m |
| MYGCC-2026-008401 | Azri Hamdan | MySejahtera Update | KKM | Resolved | Resolved |
My Tasks
3Follow up: Kumar Rajan — Road Tax
UrgentToday, 14:00
Update case MYGCC-2026-008418 with citizen response
Today, 16:30
Review AI draft for MYGCC-2026-008415
Today, 17:00
CX AI Insights
AIPassport-related enquiries are 18% above normal volume today.
27 interactions show repeated citizen frustration — supervisor review recommended.
MYGCC-2026-008415 is approaching agency SLA — immediate action required.
New MySejahtera article reduced average handling time by 12%.